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Reputation Management

 

How to Best Deal with Social Media Complainers

Posted by admin in Reputation Management

Just how there are different types of social media fans, there also different types of social media complainers and handling them accordingly is important in protecting your brand. There’s the meek customer who’s like a ticking time bomb and only complains when pushed to the edge. There’s the aggressive customer who is typically loud to complain, yet also loud to compliment when helped. The high- roller customer expects only the best and is not scared to pay when interested in results. The opportunist customer doesn’t plan on their complaint being fixed because everything will be “not good enough.” The chronic…